The Geek Squad
My kids computer has gotten incredibly slow... imagine one computer with 3 teenagers and 1 adults worth of music downloaded on to it! So I order some new memory from Best Buy On Line. And being the idiot that I am I didn't realize that memory comes in different shapes and sizes. The one that I got wouldn't "fit" in our computer... and so the Saga begins.
I decided to make "short" work of it by returning the wrong memory directly to my local Best Buy. Well, the first stop they tell me (to exchange it) would be the Geek Squad. Tell them my computer model and they will look up on the internet and find which memory I DO need. So I give them my info and they look, and they can't find my computer. "How old is it?" they as me. 2 years old, I say. "Well, it's too old - we can't find it." Huh??? I know computers become dinosaurs really fast - but this is ridiculous! I even SAY to them ... "You mean you (your store) sold me a computer 2 years ago and today I can't buy memory for it???" He just shrugged at me. "I can't find it", he said. I decided to just return the memory and talk to my "computer guy" later. But upon returning home, Krysti's new love, Ricky heard the story and he googled my computer. It's a HP Pavillion A656X in case you'd like to try. It popped right up and showed which memory I needed! We ordered it on line within 3 minutes! It will be here in two days. So much for the GEEKS! (Gimme a break...)







5 comment(s):
Truly, Customer service is a thing of the past. Glad you can get what you needed.
By
PJ, at
6/17/2006 1:44 PM
I have to agree with PJ there is no customer service anymore...ONE day is will be completely the thing of the past...too bad too.
By
Ramblins of a middle-aged goddess, at
6/17/2006 2:26 PM
Who needs their Geek Squad anyway - they just wanna look pretty. :)
By
-tnchick-, at
6/18/2006 12:51 AM
They probably can't find it because they can't make money off of it anymore. After two years, a computer is considered a dinosaur. Heck, the ones you buy in the store are already obsolete.
By
Lynda, at
6/19/2006 1:56 PM
Who knew your computer was so OLD. Good grief mine is about 3 or 4 years old. I can't imagine what they would say about that! I had higher hopes for the Geeks. *sigh*
By
Anonymous, at
6/20/2006 1:46 PM
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